We would like to take this opportunity to share some of our clients comments with you.
The following letters were sent to us by our clients over the years.
While most of these letters are from borrowers, the first is one of our long term lenders and a good example of the many lender “thank you letters” we receive over the years. David is STILL a very happy “V.I.P. Camper”
March 10, 2006
Dear Peter and Cam,
It has become a tradition. I am doing my “taxes” and because of you my tax liability has become enormous, and for that, I thank you and your Company
Let me add here that this card and many more, came from Cadillac of General Motors as one of their perks. The Cadillac is also possible thanks to you and your Company.
Woodland Hills, CA 91367
V.I.P. Trust Deed Company
3450 North Verdugo Rd.
Glendale, CA 91208
August 20, 2012
I would like to take this opportunity to express my gratitude to you for a job well done.
Having been denied by one conventional lender after another, due to some unusual provisions in my Aunt’s Trust, I was forced to make the very uncomfortable decision to approach a mortgage broker. My expectation was one of being left in the dark and encountering one costly surprise after another over the life of the loan. Instead, I was extremely fortunate to have you as my loan officer, as you made the entire process, from start to finish, effortless. You shared your vast knowledge in laymen terms, making the process simple and easy to understand. Your professionalism was unwavering no matter how many questions I asked you, no matter how many times I asked them. When our balloon payment came due and we were short the funds, you were understanding and very accommodating, negotiating an extension of our loan and even a second trust deed as well.
As Trustee of my Aunt’s Estate for over 5 years, I have had quite a journey, dealing with one professional after another — attorneys, accountants, lenders, escrow agents and the list goes on and on. None have provided the honesty, understanding and customer service that you have provided me over the course of time.
Thank you for all your time and your positive energy. Should I ever be in need of a future loan, I will forego the lender hunt and just come straight to you.
Duarte, CA 91010
November 21, 2008
VIP Trust Deed Company
3450 N., Verdugo Dr.
Glendale, AC 97208
RE: Loan 159—-snd
Dear Mr. Rosenthal,
Enclosed is the Work Out Agreement, dated 11/19/08, for the above referenced loan.
I would like to express my sincere appreciation to you, Cameron, Cheryl and the rest of your staff for taking the time to work with me during my personal financial crisis. Since April or May of this year you have all been patient, understanding and compassionate as we negotiated to protect our interests in this matter. While waiting for response to my request for a loan modification on the 1st mortgage, we carefully listened to each others concerns and we were able to agree on amicable terms. Postponing the Trustee’s Sale, placing funds in suspense and holding them to be applied to the 1st mortgage was a brilliant idea.
You could only imagine how well I have slept since we met on the afternoon of November 11, 2008!! Your professional and courteous demeanor has, without a doubt, helped make a pleasant experience out of something that could have been a complete nightmare. Thank you again for helping me put my life back on track.
Trustee, ————- Trust
Enclosure: Work Out Agreement
Costa Mesa, Ca—–
Dear Mr. Rosenthal,
I want to write you and tell you how much we appreciated the risk you took in giving us the loan so our church could continue and become healthy financially again with a new start. Not only was our church able to keep the property but now since the beginning of this year we have a Homeschool Campus —– that many families have found a place where all of their homeschool needs can be met without having to drive all over Orange County and we have a Homeschool Chartered School that is booming along with two pre-k schools of which one is Japanese speaking and the other a Christian based school. You went out of your way to meet us and make us feel welcome at your place of business and it made a lasting impression on me and my staff. There are so many families now that are being blessed and children who are getting the best education possible because of the loan you gave us. May God bless you and give good health to you and your loved ones.
Camcart Holdings, LLC
3450 N. Verdugo Rd.
Glendale CA 91208
I would like to take this opportunity to thank you and your staff for your immediate and professional response to my financial needs.
Although we have done business before, you amazed me this time. I called you on a Tuesday afternoon (2:30 P.M.); the contract was ready Wednesday morning: we closed on Thursday morning. Your company is fantastic: your advertising is for real.
I sincerely thank you very much for your continued support of my financial needs and I really hope we would continue a mutually beneficial relationship throughout the years to come.
Very Satisfied Customer
Note from CamCart Holdings, LLC:
Though the speed and processing of this contract IS accurate, we had already completed previous financing on the same property and had ALL of the information on file. Our record is one business day, however, most contracts take four to five business days to complete.
Dear Peter and the entire team at VIP:
I write this simple note of thank you with the greatest deal of satisfaction and deeply heartfelt appreciation for all your amazing services. I have relied on your services on numerous occasions over the past ten years and every single time you have delivered in the most professional way imaginable. Each and every time you provided me with a loan consistently and swiftly regardless of the loan amount nor the shortness of notice – whether it was 1 day, 2 days, 1 week or even hours.
Such a fine institution as VIP is not possible without its incredible professionals. To that end I want to commend Cameron, who is always so professional, courteous, and simply great to talk to. I also want to praise Annette and Cheryl for their professionalism and dedication to the clients. They and all the others at VIP make it an awesome experience every time I work with you.
Lastly I want to thank Peter for his continued friendship and for his leadership of this incredible firm. The last ten years have been a pure pleasure for me, and I look forward to a continual nurturing of this special and prosperous relationship.
February 12, 2007
Please extend my heartfelt thanks to Cheryl and Annette and the rest of your group for their attention, understanding, and the equestrian orientation that enabled you to fund our construction loan to complete the FEI standard dressage arenas, the USEA approved Derby Course and the attendant water complex, banks and permanent pastures for the horses and riders in training. It was a concept that several of the standard institutional lenders simply did not understand.
With the unique background in equestrian endeavors that you, personally, and your staff bring to the table, the project was completed, funds released, and subcontractors paid in a timely manner. As a result, we hosted our first clinic last weekend, and now all property expenses will be met on a monthly basis simply from services under contract within 72 hours of our first event, and before you paid the balance of the construction costs!. We knew we had a winning strategy – you made it happen for us. Thank you, so much!
Ruatha Farms, LLC
J.G. Construction La Crescenta, CA
March 8th, 2007
Your guys are unbelievable. I called you with a problem at noon on a Friday. I needed certified funds for a foreclosure sale by Monday afternoon but was unavailable to sign documents on Monday. I still can’t believe you handed me a cashier’s check on Friday afternoon at 3:30 p.m. BEFORE you even recorded the documents.
Your company truly saved the day–unbelievable!
Your Customer for Life,
Monday, November 13, 2006 12:28 AM
Since I have gotten back to Spain I have been very busy with the family, my mother has been having some problems with her health, now she is doing much better and that is why I have not had a chance to write to you and to thank you.
I do not know if I can find words to properly thank you for all that you have done for me during all these years. You have been truly my financial doctor who on short notice always cured me from potential disasters. Today I can stand tall and be proud of my accomplishments only because of you. You are a true friend and I only can pray to God and be thankful that I have you in my life.
Hugs and kisses
Your friend always
From: S Turner
Sent: Thursday, June 29, 2006 7:55 AM
Subject: Thank you
This e-mail is to all of the staff and lenders that helped me with not one, but two loans. I have just paid my loan off and I just wanted to thank you for all of your help. Not only was getting the loans easy and quick you guys were great to work with. I couldn’t of asked for nicer more efficient people. Everyone treated me as an individual and not as a loan number. I would recommend your company to anyone needing a loan especially a hard money loan.
Thank you again your services and kindness are appreciated,
I wanted to thank you for helping me on 5 loans over the past several years. The last one was for $250,000. Annette’s friendly and knowledgable follow up was great considering all the hurdles I presented her! She got the escrow closed as scheduled.
It is a distance to come up to your office each time, but I look at as a chance to meet Cameron, Annette and you again. You are all worth the drive.
I Thank you for the opportunity to not only do business with your fine company but also and perhaps most important to me….
I extend my sincerest gratitude and appreciation for the stellar efforts of Annette Grakasian. Her performance in providing superior client satisfaction is unsurpassed. Also I thank and commend Cameron’s efforts on my behalf!
Thank you all most sincerely
Secured Valley Real Estate Project IX, L.L.C.
13604 Serman Way
Van Nuys, CA 91405
January 4, 2005
March 18, 2005
To Whom It May Concern:
My partner, Rodger Larsen, and I have combined real estate development experience exceeding forty years.
We can honestly say that in all the time, no lender has demonstrated the consistent level of overall professionalism that VIP has, measured best in the words INTEGRITY and RESULTS.
We have made and extended numerous loans with VIP , when time is of the essence, in order to capitalize on investment opportunities. We have always been treated fairly and with respect by Pete, Cameron and the entire VIP staff. An honest, efficient operation — what a welcome breath of fresh air in today’s world – where it is rare to find people and organizations that live up to their marketing image and commitments.
Over twenty years ago, I heard a quote that, unfortunately, has been appropriate in few instances: “A professional is someone who gives you more of what you want than what you ask for or expect.”
In the case of Peter and VIP, that truly applies.
If you have any questions, please feel free to contact me.
Manager, Secured Valley R.E.
Thank you for the recent quote on the 2nd. We were able to put the transaction together with owner carrying etc., so I won’t be needing a 2nd from you.
I would like to thank you for your courtesy and cooperation whenever I call. I hope you have joyful holiday and a great 1981.
Sincerely, Phyllis T.
Terrific! Is all I can say about your article in the News Press entitled “Bad Deals Versus Crooks.” Hope your feeling fine now.
Now that this most intricate real estate transaction has come to a successful end, I wish to thank you not only for your highly skilled and competent efforts, but also for your unselfish devotion in meeting a challenge that would bring you no significant monetary profit. I thank you for not given up when the situation seemed hopeless.
Sincerely yours, Monique M. S.
Camarillo, CA 93010
As you know, you arranged two loans for my partner and me in September and October 1989. I am sending you this letter to thank you for what I consider to have been exceptional service. We came to you after having spent considerable time with a series of mortgage brokers who had promised us financing but never performed.
The first loan was required to close an escrow for land that was critical to a twenty six-unit apartment project. I spoke to you as a stranger by telephone on Thursday. I met with you on Monday and we had our money and escrow closed on Wednesday. That was the schedule you set when we fist spoke. I really didn’t believe it could happen, but it did. We are impressed and thankful.
I am sure we will be doing more business in the future.
Sincerely, Tony A.
You are a very smart man and a very fair man.
That is a rare combination.
This is just a note to tell how much I appreciate you……….
You’re weekly column is so educational and appreciated by many, and you’re always there when I call for help.
Each time I read your flyer, “Do You Know This Man?” I say YES! and I am so proud of it!
Best Wishes, Bette K.
It is very easy to say the words and tell someone how much you appreciate what they have done for you. But it takes just a little more effort to sit down and put it on paper.
I just want to say how much Lois and I appreciate what you have done for us with the two investments we have just made.
With warmest personal regards,
Thanks for all your help in getting my loan on Turquoise Ave. in Newport Beach. It was truly an experience in painless lending. In fact, I still have tax returns on my desk that are screaming to go to V.I.P.
Thanks again, David P.
Your column is a gold mine of information for home sellers and buyers.
When buying a used car you look at the mileage and can’t expect to be buying a new car with nothing wrong with it.
The same thing applies to an older home. You have to be stupid if you think the seller can guarantee that nothing will be wrong with it.
Please comment on the disclosure law, or information the seller is responsible for.
John R. Client and Newspaper Column Reader
To Whom it May Concern:
In the past 20 years I have been heavily involved with successful real estate development and funding in several different countries and internationally, through good times and bad.
In that time I have never dealt with a more helpful, efficient and ethical lender than Pete Rosenthal and his company, V.I.P.
In the past six months I have stably expanded our portfolio of California development holdings by about $20 million dollars. Most of this would not have been possible without Peter’s rapid and expert backup.
Without question the best in the business.
Very sincerely, Jon Rich
Just a short note to let you know how much we appreciate your advice and guidance with respect to our investments with V.I.P.
Being somewhat of a novice where mortgages are concerned we fully rely on your sincerity and expertise, especially for our retirement funds where safety is most important.
We are extremely pleased with you and your company. Thank you!
Sincerely, Linda & Bob B.
We really enjoy your very informative column.
Please send us the factor table you mentioned on last weeks column.
Thank you very much.
Sincerely, Mr. & Mrs. O. Client and Newspaper Column Reader
I would like to thank you for your assistance regarding my personal matters. I cannot tell you how impressed I was with your prompt response.
You are to be commended for excellent service and a caring attitude. It is old-fashioned service like this, that makes a company such as V.I.P. Trust successful.
Thank you again.
Sincerely, Mark M. D.
I feel impressed to write to you and your fine staff. The reason I am so impressed is the fantastic “follow-through” of promises both Cameron and Annette have made to me. They have been easy to reach when I had questions. They would always get the information I needed promptly and were keen in their knowledge of my situation. I was kept abreast of every detail and how it affected me. When I was told checks would be issued etc., they were issued as promised. Annette went to much trouble to explain all details and I felt very comfortable and as ease. Cameron is always polite and professional and both are extremely sharp individuals.
May I further say that you, too, have renewed my faith with regards to a professional person. You do exactly what you say you will do.
I appreciate very much your firm’s way of doing business and the caring way it treats its clientele.
Sincerely, Beverly A. J.
The financial elements necessary for my Arizona transaction have fallen into place, and consequently I no longer require the backup financing that you arranged here in California. I want to thank you for your immediate and fair action in this matter. This was the first time I have seen a deal cut for six-figure financing in three minutes over the telephone. I am impressed and grateful.
Sincerely yours, Michael A. R.
We are finding it very difficult to express our deep appreciation for what you were able to accomplish for us. The following basically sums up the situation:
* You were able to take a failed transaction on a Wednesday afternoon (late) and turn it into a
successful closing by Friday.
* You did not take advantage our critical situation and erred on the side of unequivocal fairness
on each and every crucial point.
* You exhibited a level of integrity that I am sure will not be repeated any time soon.
Thanks so much for accomplishing the impossible. You unquestionably saved the day.
Sincerely, Daniel K., Katty H.
Recently, my partner and I were presented with the opportunity to purchase a lender’s interest in a non-performing loan secured by an apartment building. After several meetings with our conventional lenders, it became quite clear that our financing options would be limited by the complexities involved in such a note purchase transaction.
Fortunately, we were referred to a private lending company known as VIP Trust Deed Company in nearby Glendale, California. After explaining the details of this purchase to Peter Rosenthal, President of VIP, he responded with a confident “no need to worry!” Within twenty minutes,
Mr. Rosenthal had not only created an agreement that outlined the manner in which the transaction would be consummated, but he had personally contracted the seller of the note to introduce himself and guarantee our rapid closing.
From that experience we learned that most lenders are not as sophisticated as they would like one to believe. We have been fortunate to continue our relationship with Mr. Rosenthal closing several similar note purchases. Again and again Mr. Rosenthal proves himself to be a true master of the real estate transaction.
Sincerely, Christian C. L.
I am very grateful for your assistance and financial commitment during my auction attempt. I will remember you as a source of smart, aggressive capital. Perhaps the opportunity will arise in the future to combine on another deal.
Thank You, Steve H.
Thanks for writing such an informative column.
Thank you, Esther Client and Newspaper Column Reader
Your column is great generous with your knowledge.
Thank you, H. Wilburne Client and Newspaper Column Reader
I just want to drop you this note to let you know how much I appreciate having discovered you and V.I.P.
This checks come just like clock work and it seems just like magic to me. I’ll drop in to say hello the first chance I get when I am up in Glendale.
Thanks to your generous advice, we are now the happy recipient of a paid-off first mortgage. What a nice man you are!
Jena & Keith A.
I want to thank you for your kindness and the generous amount of time and consideration you gave me last Friday regarding my problem with the Trust Deeds (Glenn Wrench), I have one property in San Diego. You did open up one avenue that of taking over the property. I hadn’t thought of that- if I can raise the money, and it reaches that point- I may do just that. I sincerely hope not.
Again, Thank you!
Sincerely, Elnore S.
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